Q: How long is the trial period for mattresses?
A: Our mattresses come with a 120-night comfort trial. You can try your mattress at home and initiate a return any time after 30 nights but before 120 nights from delivery.
Q: How do I return a mattress?
A: To start a return, please contact us at support@brooklynbedding.com with “Return Request” in the subject line. A $99 return fee applies to all mattresses. We’ll help arrange pickup and mattress disposal.
Q: Can I exchange my mattress for a different model?
A: Yes! If the mattress you'd like to exchange for is similar in price to your current mattress, we're happy to arrange an exchange. We'll ship the new mattress to you and coordinate pickup of your current mattress.
If you'd like to switch to a mattress that is more expensive than your current one, we're unable to process that as an exchange. Instead, we'd be happy to help you complete a return for a full refund, allowing you to place a new order for the mattress of your choice.
Q: What if I ordered from a physical showroom?
A: If you purchased from a Brooklyn Bedding Showroom, please contact the specific store directly—online customer service can’t access showroom orders.
Q: What about accessories like toppers, pillows, sheets, protectors, or foundations?
A: These items have a 30-day return/exchange window from delivery. We’ll email you a prepaid return label—just box up the items and ship them back.
Q: Can I return a clearance or deeply discounted item?
A: No—clearance or special pricing items are final sale and cannot be returned or exchanged.
Q: If I’m in Alaska, Hawaii, or Canada, is shipping refundable?
A: No—shipping charges for returns to these locations are non-refundable, and currency exchange rate differences may affect refund amounts.
Q: Are foundations or adjustable bases returnable?
A:
- Foundations: 3-year parts replacement warranty. 30 day return period.
- Adjustable bases: Parts are covered under a 2-year warranty. 30 day return period.
Q: Does my setup affect my return eligibility?
A: Yes—mattress returns may be denied if the mattress was used on an improper foundation, such as overly-spaced or bowed slats or a flexible box spring. We may request photos for verification.
Still have questions?
Contact our Customer Experience Team via email or phone—we’re happy to assist!
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