If your order was placed through one of our Brooklyn Bedding Showrooms, please note that our online Customer Experience Team does not have access to showroom transactions or order details.
For the fastest and most accurate assistance, we recommend contacting the showroom directly. You can find a full list of showroom locations and their contact information by visiting our Showroom Locator.
If you purchased your mattress through an authorized retailer (such as Amazon, Bed Bath & Beyond, Walmart, or another third-party store) OR a physical showroom location, you'll need to contact that specific retailer directly to submit a warranty claim.
We're only able to process warranty claims for mattresses purchased directly from our website.
The team at your showroom will be happy to assist with any questions or concerns about your purchase!
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