Are the handles sewn into the sides of the mattress covered by the warranty?

No, the handles are not included in the 10-year warranty. Mattresses cannot be returned or exchanged due to wear and tear or damage to the handles.

Handles sewn into the side panels of mattresses should never be used to lift or transport the mattress. The handles are a decorative feature and should only be used on rare occasions for very slight adjustments to the mattress alignment.